Introduction
At Green Promo Wear your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, visit our website, and make purchases from us. We are committed to complying with the General Data Protection Regulation (GDPR) to ensure that your personal information is handled responsibly.
What Information We Collect
We collect and process the following personal data in order to provide you with tailored garments and services:
Full Name: To identify you and facilitate communication.
Delivery Address: To deliver your purchases to your preferred location.
E-mail Address: For order confirmations, shipping updates, and customer support.
Gender: To recommend appropriate garments based on our collections.
Height and Weight: To suggest the best-fitting sizes.
Chest Width: To ensure the correct garment sizing.
Other Body Measurements and preferences (e.g., arm length, preferred fit): To offer garments tailored to your specific size and preferences.
In addition to the personal data listed above, we also collect behavioral data related to how you interact with our website and services to improve our user interface and overall user experience. This includes:
Interaction Data: Information about how you navigate and interact with the website (e.g., clicks, pages visited, session duration, scrolling behavior, etc.).
Device and Technical Information: Data about your device and internet connection (e.g., IP address, browser type, operating system).
How We Use Your Data
We use the personal data collected to:
- Process your orders and deliver garments to your address.
- Match garments to your measurements to recommend the right size and fit.
- Communicate with you regarding your orders, support inquiries, and updates.
- Improve our products and services based on customer preferences and feedback.
- Comply with legal obligations, such as record-keeping for tax and auditing purposes.
In addition to this, we also use behavioral data to:
- Analyze and understand how customers use our website to optimize the design and functionality.
- Improve the user experience by identifying issues in the user interface and making adjustments to enhance usability.
- Conduct internal research and statistical analysis to continuously improve our products and services.
Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
Consent: When you provide us with your data, you give us consent to use this information to offer personalized recommendations and deliver goods.
Contractual necessity: We process your personal data as necessary to fulfill your purchase orders.
Legitimate interests: To improve our products and services and provide you with a personalized shopping experience.
We process behavioral and interaction data based on legitimate interests, as it is necessary for us to understand how our customers use the website, detect issues, and improve the functionality and user experience. Where required, we will also seek your consent through cookies and similar technologies.
How We Protect Your Data
We take the protection of your personal data seriously and have implemented various security measures, including:
- Encryption of sensitive data during transmission.
- Secure handling of personal data inline with industry best practices.
- Regular security updates to our systems.
Data Retention
We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:
Order and Delivery Information: Retained for a period of up to 10 years to comply with legal obligations related to tax and accounting.
Body Measurements and Preferences: Retained for 10 years to offer tailored recommendations on future purchases, unless you request their deletion sooner.
Interaction Data: Retained for a period of 12 months to allow us to analyze and improve the user experience, after which it will be anonymized or deleted.
Sharing Your Data
We do not share, sell, or trade your personal data with third parties for marketing purposes. However, we may share your information with trusted service providers for:
Order Fulfillment: To process and deliver your purchases (e.g., shipping companies).
Payment Processing: Secure payment gateways that comply with data protection standards.
Technical Support and Service Providers: For the maintenance of our systems and infrastructure.
Analytics Providers: Third-party analytics providers to help us understand how customers use our website and to improve its design and functionality.
All service providers are bound by contracts that ensure they process your data securely and in compliance with GDPR.
Your Rights Under GDPR
You have the following rights regarding your personal data - we will respond to your request within 30 days:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your personal data, provided it is no longer needed for the purposes for which it was collected.
Right to Restrict Processing: You can request to limit how your personal data is used in certain circumstances.
Right to Data Portability: You can request to receive your personal data in a commonly used format and transfer it to another provider.
Right to Object: You can object to the processing of your personal data based on legitimate interests.
If you wish to exercise any of these rights, please contact us at support@greenpromowear.com.
Cookies
We use cookies and similar technologies to track how users interact with our website. These cookies help us gather data to improve the user experience, such as analyzing which pages are visited the most, where users may encounter difficulties, and how we can optimize the website for a better shopping experience. You can manage your cookie preferences through your browser settings or opt-out of analytics cookies if you prefer not to be tracked.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review the policy regularly.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us at: support@greenpromowear.com
